Terms of Service
GENERAL
a) Please carefully go through these terms and conditions (“Terms”) and the Privacy Policy available at https://shreezaika.com/ (“Website”) before you decide to access the Website or avail the services made available on the Website by Shree Zaika Pvt. Ltd. (“Company”). These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Shree Zaika Pvt. Ltd. in connection with your visit to the Website and your use of the Services. This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at help@shreezaika.com. By visiting our Website and/or availing any Service, you signify your acceptance of the terms of this Agreement.
b) This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require signature.
c) This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of shreezaika.com.
d) The domain name shreezaika.com, including its online services such as information, articles, news, blogs, text, graphics, images and information obtained from service providers and any other material contained on the Website (“Materials”), is owned and operated by Shree Zaika Pvt. Ltd. (“Company”), a Private Company limited by shares, incorporated under the provisions of the Companies Act, 2013, and having its registered office at 67, Govind Khand, Jhilmil Colony, Delhi – 110095, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.
e) For the purpose of these Terms of Use (“Terms”), wherever the context so requires: i. The term ‘You’ & ‘User’ shall mean any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872; ii. The terms ‘We’, ‘Us’ & ‘Our’ shall mean the Website and/or the Company, as the context so requires; iii. The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.
f) The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. It is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
g) The use of the Website by the User is solely governed by these Terms as well as the Privacy Policy (“Policy”), available on the Website, and any modifications or amendments made thereto by the Company from time to time, at its sole discretion. Visiting the home page/any page of the Website and/or using any of the services provided on the Website shall be deemed to signify the User’s unequivocal acceptance of these Terms and the aforementioned Policy, and the User expressly agrees to be bound by the same. The User expressly agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry/termination of either one will lead to the termination of the other, save as provided.
h) The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service provided by the Website, and that the same shall be deemed incorporated into these Terms and treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User’s act of visiting any part of the Website constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
i) The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the Terms and stay updated on its requirements. If the User continues to use the Website following such a change, the User will be deemed to have consented to any and all amendments/modifications made to the Terms. In so far as the User complies with these Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the Website.
OUR PRODUCT & SERVICES
Established in 2026, Shree Zaika, a product of Shree Zaika Pvt. Ltd., is a retail brand dedicated to delivering high-quality spices to its customers. With a commitment to consistent quality, purity and customer value, Shree Zaika aims to be a reliable choice for consumers seeking authentic and premium spices for everyday use.
ELIGIBILITY
The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use this Website if he/she is not competent to contract under the Indian Contract Act, 1872, or is disqualified from doing so by any other applicable law, rule or regulation currently in force.
Our services do not address anyone under the age of 18 years. We do not knowingly collect personal identifiable information from children under 18. In case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we may take the necessary action.
SPECIFIC TERMS
Terms for Company:
i. The Company attempts to be as accurate as possible in the description of the products on the Website. However, the Company does not warrant that the product description, colour, information or other content of the Website is accurate, complete, reliable, current or error-free. The Website may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not exactly match the actual product. The Company reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the products.
ii. The Company shall at all times ensure that all applicable laws that govern the Company are followed, and utmost care shall be taken in terms of the products and services rendered.
iii. It is further understood by the Company that any information disclosed by the User at the time of ordering or any interaction shall be treated as confidential in nature and subject to User and Company privilege.
iv. The Company grants you a limited, royalty-free, non-exclusive, non-transferable, non-sublicensable license to the extent necessary to access, and make personal and non-commercial use of the Website. All rights not expressly granted to you in these Terms of Use are reserved and retained by the Website and its affiliates. The Company reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Website and to block and prevent your future access to the Website.
TERM
These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until: a) The User continues to access and use the Website; or b) The transaction between the Parties, if any, concludes to the satisfaction of both Parties;
whichever is longer. The Parties agree that certain portions of these Terms (“Sections”) shall continue to remain in full force and effect indefinitely, even after the expiry or termination of these Terms as contemplated herein.
TERMINATION
The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the products and services offered on the Website, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.
FACILITIES TO BE RENDERED BY THE WEBSITE
i. To provide general information and to provide communications from the Company electronically to the User. The Company may communicate with the User by email or by posting notices on the Website. The User hereby agrees that all agreements, notices, demands, disclosures, and other communications that the Company sends electronically, including by posting on the Website, satisfy the legal requirement that such communication is in writing.
ii. To publish on the Website contact information about the Company to ensure transparency.
iii. To facilitate e-mail/phone communication between the Website’s registered users and the Company, to enable Users to make and receive queries and/or book, confirm, or track orders.
iv. To provide Users technical features to contact the Company through the contact details on the Website, request orders, subscribe for newsletter e-mail/SMS alerts, and receive SMS/e-mail communication regarding the status of their orders.
v. By using this Website, and providing his/her contact information to the Company through the Website, the User hereby agrees and consents to receiving calls, e-mails and SMSs from the Company at any time, subject to the Policy. In the event the User wishes to stop receiving any such marketing or promotional communications, the User may send an e-mail to that effect to help@shreezaika.com with the subject “UNSUBSCRIBE”. The User agrees and acknowledges that it may take up to seven (7) business days for the Company to give effect to such a request.
vi. The User expressly agrees that, notwithstanding anything contained hereinabove, he/she may be contacted by the Company relating to any service availed of by the User on the Website or anything pursuant thereto.
vii. It is expressly agreed to by the Parties that any information shared by the User with the Company shall be governed by the Policy.
CHARGES
The use of this Website by the User, including browsing the Website and availing any services offered therein, is free of cost. The User is only required to pay for the products purchased by the User from the Website. However, the Company reserves the right to amend this no-fee policy and charge the User for any or all services offered/rendered. In such an event, the User will be intimated of the same when he/she attempts to access the Website, and the User shall have the option of declining to avail of the services offered on the Website. Any such change, if made, shall come into effect immediately upon such change being notified to the User, unless specified otherwise.
MODE OF PAYMENT
The following payment options are available on the Website: a) Domestic and international credit and debit cards issued by banks and financial institutions that are part of the Visa, MasterCard, Amex and RuPay networks; b) UPI (Unified Payments Interface); c) Net banking/Direct Debit payments from select banks in India. A list of available options will be made available at the time of checkout.
Currently, Cash on Delivery (CoD) is not available as a payment option on the Website.
As prescribed by the financial institutions issuing the credit or debit cards, the User will be required to submit his/her card details and complete any additional authentication (such as OTP/3D Secure) required to complete the transaction. The User is hereby expressly made aware that his/her card/bank statements will reflect that a payment has been made in favour of the Company. Third-party payment gateways will be used for processing all payments on the Website. To place a valid order on the Website, the User is required to complete the transaction, including making payment for the products opted for.
After the User has added products to the shopping cart and proceeded to the checkout section, the User will be asked for his/her preferred delivery address and other contact information. Once the payment transaction has been successfully completed, the User’s order will be processed on receipt of confirmation from the User’s bank/payment gateway. It is at this stage that the User’s order is successfully placed. Thereafter, the products purchased by the User will be shipped based on product availability and completion of logistics operations related to the same.
SECURITY
Transactions on the Website are secure and protected. Any information entered by the User while transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User’s credit and debit card and UPI information is not received, stored, or retained by the Company/Website in any manner. This information is supplied by the User directly to the relevant payment gateway, which is authorized to handle the information provided and is compliant with the regulations and requirements of the banks, institutions, and payment networks it is associated with.
USER OBLIGATIONS
The User agrees and acknowledges that he/she is a restricted user of this Website, and that he/she:
a) Is bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website. Any such use/limited use of the Website will only be allowed with the prior express written permission of the Company. Unlimited or wholesale reproduction or copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information contained on the Website, is expressly prohibited.
b) Agrees not to access (or attempt to access) the Website and/or its materials or services by any means other than through the interface provided by the Website. The use of deep-links, robots, spiders or other automatic devices, programs, algorithms or methodologies, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or its content, or to reproduce or circumvent the navigational structure or presentation of the Website, will lead to suspension or termination of the User’s access to the Website.
c) In places where the Website permits the User to post or upload data/information (such as reviews), the User undertakes to ensure that such material is not offensive or objectionable, and is in accordance with applicable laws. The User expressly agrees that any such material deemed objectionable/offensive may be removed from the Website immediately and without notice, and the User’s access to the Website may also be permanently revoked, at the sole discretion of the Company.
d) The User is responsible for maintaining the confidentiality of the User’s account access information and password, if registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Shree Zaika Pvt. Ltd. of any actual or suspected unauthorized use of the User’s account or password.
e) Further undertakes not to: i. Abuse, harass, threaten, defame, or otherwise violate the legal rights of any other person or entity; ii. Engage in any activity that interferes with or disrupts access to the Website or the services provided therein; iii. Impersonate any person or entity, or falsely state or misrepresent his/her affiliation with a person or entity; iv. Publish, post, or disseminate any information that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, libellous, invasive of another’s privacy, hateful, or racially/ethnically objectionable, or otherwise unlawful under any applicable law; v. Post any image/file/data that infringes the copyright, patent or trademark of another person or legal entity; vi. Upload or distribute files that contain viruses, corrupted files, or any other similar software that may damage the operation of the Website; vii. Probe, scan or test the vulnerability of the Website or any network connected to it, nor breach the security or authentication measures on the Website; viii. Collect or store data about other users of the Website; ix. Use the Website for any purpose that is unlawful or prohibited by these Terms; x. Violate any applicable laws, rules, or regulations currently in force within or outside India; xi. Publish, post, or disseminate information that is false, inaccurate, or misleading; xii. Engage in advertising to, or solicitation of, other users of the Website for products or services not currently displayed on the Website.
f) The User hereby expressly authorizes the Company/Website to disclose any and all information relating to the User in its possession to law enforcement or other government officials, as the Company may, in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, or as necessary to satisfy any judicial order, law, regulation, or valid governmental request.
g) The User expressly agrees and acknowledges that the Company/Website has no obligation to monitor the materials posted on the Website but has the right to remove or edit any content that, in its sole discretion, violates or is alleged to violate any applicable law or the spirit or letter of these Terms.
SUSPENSION OF USER ACCESS AND ACTIVITY
Not with standing other legal remedies that may be available to it, the Company may, in its sole discretion, limit the User’s access and/or activity by immediately removing the User’s access credentials, either temporarily or indefinitely, or suspend/terminate the User’s membership, and/or refuse to provide the User with access to the Website, without being required to provide notice or cause: a) If the User is in breach of any of these Terms or the Policy; b) If the User has provided wrong, inaccurate, incomplete or incorrect information; c) If the User’s actions may cause any harm, damage or loss to other users or to the Website/Company, at the sole discretion of the Company; d) If the User’s actions involve copying or duplicating in any manner any information available from the Website.
INDEMNITY AND LIMITATIONS
i. The User hereby expressly agrees to defend, indemnify and hold harmless the Website and the Company, its directors, affiliate vendors, employees, officers, agents and their successors and assigns against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the User’s actions or inactions, including but not limited to non-fulfilment of any of the User’s obligations under this Agreement, or arising out of the User’s infringement of any applicable laws, rules and regulations, including infringement of intellectual property rights, claims of libel, defamation, violation of rights of privacy or publicity, or the infringement of any other rights of a third party.
ii. In no event shall the Company/Website be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not the Company/Website had been advised of the possibility of such damages, arising out of or in connection with the User’s use of or access to the Website and/or the products, services or materials contained therein.
iii. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law. The contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
INTELLECTUAL PROPERTY RIGHTS
Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Website’s trade names, trademarks, service marks, logos, domain names, information, images, and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, designs, graphics, and other distinctive brand features of the Website are the property of the Company.
The User may not use any of the intellectual property displayed on the Website in any manner that is likely to cause confusion among existing or prospective users of the Website, or that in any manner disparages or discredits the Company/Website, as determined in the sole discretion of the Company.
It is agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
DISCLAIMER OF WARRANTIES AND LIABILITIES
a) Except as otherwise expressly stated on the Website, all products/services offered on the Website are offered on an “as is” basis without any warranty whatsoever, either express or implied.
b) The Company/Website makes no representations, express or implied, including without limitation implied warranties of merchantability and fitness of a product for a particular purpose.
c) The User agrees and undertakes that he/she is accessing the Website and transacting at his/her sole risk, and that he/she is using his/her best and prudent judgment before purchasing any product listed on the Website.
d) The Website and the Company accept no liability for any errors or omissions, whether on their own behalf or on behalf of third parties, or for any damage caused to the User, the User’s belongings, or any third party, resulting from the use or misuse of any product purchased by the User from the Website.
e) The Company/Website does not guarantee that the functions and services contained in the Website will be uninterrupted or error-free, or that the Website or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any and all associated risks involved in the User’s use of the Website.
f) It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
SUBMISSIONS
Any comments, ideas, suggestions, or other content contributed by the User to the Company or this Website (such as reviews) will be deemed to include a royalty-free, perpetual, irrevocable, non-exclusive right and license for the Company to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display worldwide, or act on such content, without additional approval or consideration, in any media or technology now known or later developed. The User hereby represents and warrants that he/she owns or otherwise controls all rights to the content contributed to the Website, and that use of such content by the Company/Website does not infringe upon the rights of any third party.
DISPUTE RESOLUTION AND JURISDICTION
It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of these Terms, and any disputes/claims/refunds/compensation arising herefrom, will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. The contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
a) Mediation: In case of any dispute/claim/refund/compensation between the Parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other, the dispute will be resolved by arbitration, as detailed below.
b) Arbitration: In the event the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The seat of Arbitration shall be the city of Delhi.
The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India, and that the Courts at Delhi shall have exclusive jurisdiction over any disputes arising between the Parties.
NOTICES
Any or all kinds of communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User reducing the same to writing and sending it to the registered office of the Company by Registered Post Acknowledgement Due/Speed Post-Acknowledgement Due (RPAD/SPAD), or by e-mail to help@shreezaika.com.
MISCELLANEOUS PROVISIONS
a) Entire Agreement: These Terms, read with the Policy, form the complete and final contract between the User and the Company with respect to the subject matter hereof, and supersede all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.
b) Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party’s right at a later time to enforce the same. No waiver by either Party of any breach of these Terms, whether by conduct or otherwise, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.
c) Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
Contact Us
For any questions regarding these Terms of Service, please contact us at:
Shree Zaika Pvt. Ltd. 67, Govind Khand, Jhilmil Colony, Delhi – 110095 Email: help@shreezaika.com Phone: +91 7503447980 Website: https://shreezaika.com/